In this instance you will have most likely ruled out the other possible factors. There is sometimes the possibility of a rare issue occurring once a server that is being backed up by DPM is renamed if the server is in a ' WORKGROUP' this can cause issues with DPM not transferring data even though it WILL show up in DPM with an ' OK' status. If ANY purging or recreation of any backups need to be done then we ALWAYS ask for client permission first.Īgent displays as 'OK' but is unable to transfer data In most of cases this will resolve the issue. If this then doesn't work after the disk check has been performed we then have to ask the client if we can purge and re-create the backup by re-adding it into DPM. In some cases this can occur with Drive volumes, when this occurs standard procedure is to ask Windows if they can perform a 'disk check' on the drive(s) that are affected.Before re-installing I would recommend first verifying that the issue isn't one of the issues outlined in this article as re-installing an agent is normally done as a last resort.ĭrive volumes having issues transferring data An agent re-installation is normally only required in extreme cases such as a domain having issues of some form then it can be useful to get the agents re-installed on a ' WORKGROUP' or get a windows engineer to investigate the issues with the domain. Agent re-installation is normally required when there are issues with communication between a client server and the DPM server.For more in depth information on this issue check the following links for further help:

In order to resolve this you need to first ensure that there is proper Domain Name Resolution between the two servers (the client server and the DPM Server). Jobs will then start if there are jobs running in the ' jobs in progress' tab or they will run as scheduled. If this does not resolve the issue the agent will then need to be refreshed on the DPM Server, the agent status should then display as ' OK' status.

Most of the time the fix for this issue is to either restart the DPMRA service on the client server.

Dpm agent installation